Service Team
ACCO Care Technical Services is a dedicated and specially trained team that provides the care and support needed to effectively maintain your ACCO business machines.
The team is on hand to assist you with aftersales support, warranty claims, servicing and repairs. Providing peace of mind that your business critical machines will remain efficient and productive. Limiting any impact on your business.
Contact our customer service team! Give us a call on 0800 279 5102 or email us at service.uk@acco.com
Maintenance Contracts
We offer three levels of service. Contact us to discuss your needs.
0800 279 5102
| PLATINUM | GOLD | RUBY | |
|
Unlimited coverage* |
Yes | Yes | Yes |
|
Response time** |
Next working day | 2 working days | 3 working days |
| Annual health check visit A scheduled maintenance visit where equipment is cleaned, lubricated and calibrated |
Yes | Yes | Yes |
|
Help desk phone support |
Yes | Yes | Yes |
* Excludes repairs due to neglect or misuse
** Working days
Services we offer
- Dedicated after sales support for ACCO business machines. Including Shredders, Laminators, Binders, Punches, Trimmers & Air Purifiers under the Rexel, Leitz and GBC brands
- Assistance with warranty issues, directly from the manufacturer. No need for reseller or retailers to be involved in the process
- FREE warranty repairs on larger machines, undertaken by dedicated nationwide team of engineers. Repairs outside of warranty available at competitive prices (Excluding Northern Ireland)
- Service and maintenance of non-ACCO branded machines available on request. Contact us for further information
- Maintenance contracts available with three levels of coverage to suit your needs and budget
Protect your investment with ACCO Care
SPEED
With next working day response times* ACCO Care aims to have your machine(s) back up and running as quickly as possible
TRUST
ACCO Care gives you the peace of mind that comes with working with a global leader in the office/home office solutions market
EXPERTISE
With over 100 years combined experience working with our machines, the ACCO Care team knows everything about how to get you back up and running as smoothly and quickly as possible
Qualifying Products
Laminators
| Name | Model no. | |
| GBC Foton 30 Automatic A3 Laminator | 4410011 | |
| GBC Ultima 35 | 4410020 | |
| GBC Ultima 65 | 1712000 | |
| GBC Catena 35 | 1712001 | |
| GBC Catena 65 | 1712002 | |
| GBC 3600 Pro Laminator | 1703600 | |
| GBC 4600 Pro Laminator | 1704600 |
Binders
| Name | Model no. | |
| GBC WireBind W18 | 2101440 | |
| GBC WireBind W20 | 4400426 | |
| GBC WireBind W25E | 4400427 | |
| GBC MultiBind 220 | IB271090 | |
| GBC MultiBind 230 | 4400423 | |
| GBC MultiBind 320 | IB271076 | |
| GBC MultiBind 420 | 4400435 | |
| GBC CombBind® C210E | 4401927UK | |
| GBC CombBind® C230E | 4400424 | |
| GBC CombBind® C250Pro | IB271403 | |
| GBC CombBind® C366 | 2101434 | |
| GBC CombBind® C366E | 2101435 | |
| GBC CombBind® C450E | 4400421 | |
| GBC CombBind C800 | IB275913 | |
| GBC SureBind® System 1 | 7705260 | |
| GBC SureBind® System 2 | 9707051 | |
| GBC SureBind® System 3 | 9707101 | |
| GBC Veloblind System 1 | 9780160 | |
| GBC Veloblind System 2 | 9707029 | |
| GBC Veloblind System 3 | 9780170 |
Punches
| Name | Model no. | |
| GBC Magnapunch 1.0 | ||
| GBC Magnapunch 2.0 | ||
| GBC Magnapunch PRO | 3300730 | |
| GBC EP28 | ||
| GBC MP2500IX Modular Punch | 7704370 | |
| GBC MP2000 PB Comb Punch | 7706110 | |
| GBC MP2000 C4 Comb Punch | 7706010 | |
| GBC MP2000 W3 Comb Punch | 7706060 |
Closers
| Name | Model no. | |
| TL2600 Modular Wire Closer | 7301220 | |
| TL2900 Modular Wire Closer | 4401998 | |
| PB2600 Modular Electric Comb Closer | 7301010 | |
| CC2270 Modular Electric Coil Closer | 7301090 |
Don't see you product on the list? Contact our customer service team.
Phone:
0800 279 5102
9:00 - 16:00 Monday to Friday
*Service packages available only in England, Scotland and Wales. Click here for a full list of terms and conditions.